Last Updated: January 2026

Studio V ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Canada’s Anti-Spam Legislation (CASL).​

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our content, book services, purchase products, or otherwise communicate with us online.

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1. Information We Collect​

We may collect personal and non-personal information in the following ways:​

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a) Personal Information You Provide​

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You may voluntarily provide personal information, including but not limited to:

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• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Appointment details and service history

• Preferences related to hair services or products

• Any information you submit through contact forms, booking portals, blog comments, or direct messages through the website

If you contact us directly through the website, email, or booking system, we may create and maintain a client profile to manage appointments and services.

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b) Newsletter & Promotional Communications

When you subscribe to our mailing list, we collect your email address (and any additional information you choose to provide) to send newsletters, updates, promotions, and marketing communications.

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In compliance with Canada’s Anti-Spam Legislation (CASL), we only send marketing communications with your express or implied consent. You may unsubscribe at any time using the link provided in our emails.

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c) Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

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• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

• Referring URLs

This information helps us understand how visitors use our site and improve user experience.​

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2. Cookies & Analytics​

We use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our website.

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Our website is built using Wix, which may place cookies or use similar technologies to provide core functionality, security, and performance analytics.

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We also use Google Analytics or similar services to collect and analyze information about website usage. Google Analytics may collect data such as your IP address and browsing behavior. This information is used in aggregate form to improve our website, services, and marketing efforts.

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You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

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3. How We Use Your Information​

We use the information we collect to:​

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• Provide and manage services and appointments

• Process transactions and fulfill orders

• Communicate with you about bookings, purchases, or inquiries

• Send newsletters, promotions, and marketing materials (with your consent)

• Improve our website, offerings, and customer experience

• Maintain internal records and client profiles

• Comply with legal and regulatory requirements​

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4. Sharing Your Information​

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

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• Fresha – for appointment booking, client management, point-of-sale services, and payment processing

• Wix – for website hosting, forms, and site functionality

• Email marketing providers – to send newsletters and promotional communications

• Analytics providers (e.g., Google Analytics) – to understand website performance

• Payment processors and delivery partners – to process transactions and fulfill orders

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Some of these service providers may store or process data outside of Canada. When this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable Canadian privacy laws.

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These third parties are required to safeguard your information and use it only for the purposes outlined above.

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5. Social Media & Third-Party Links

Our website may be linked to or integrated with social media platforms, including Instagram, which we use to connect and engage with clients.

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If you interact with us through social media or click links from our website to third-party platforms, your interactions are governed by the privacy policies of those platforms. We encourage you to review their privacy policies before providing any personal information.​

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6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure.​

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7. Your Rights & Choices (Canada)

Under Canadian privacy law, you have the right to:

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• Access the personal information we hold about you

• Request corrections to your information

• Request deletion of your personal data, subject to legal or operational requirements

• Withdraw consent for marketing communications

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To exercise these rights, please contact us using the information below.​

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8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or operational requirements. When information is no longer required, it is securely deleted or anonymized.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Studio V
Email: studiovyyc@gmail.com

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This Privacy Policy is provided for general informational purposes and does not constitute legal advice.​